Returns and Exchanges

 

We have a 14 day return policy, which means you have 14 days after receiving your item to request a return or exchange. 

To be eligible for a return or exchange, your item must be in the same condition that you received it, unworn or unused. You’ll also need the order number or proof of purchase. 

To start a return or exchange, you can contact us at info@tellacouture.com. Items sent back to us without first requesting a return will not be accepted. Please note that the buyer is responsible for the cost of shipping on returns and exchanges, and must cover the postage to send the item back to us.

 

Wrong size
Got the wrong size? No problem! We will be happy to exchange your products for you. 

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 
Unfortunately, we cannot accept returns on gift cards or personalized items.

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.